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ATT Universe

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ATT U-verse brings its customers a number of information, communication and entertainment services using special fiber optic technology and computer networking. U-verse means home Internet, digital home phone service and TV with all modern features that are possible nowadays for very moderate prices, all on a single bill.

People who use this new service by AT&T can enjoy high-speed Internet with Wi-Fi access and wireless home networking, as well as next-generation digital home phone service with great sound quality, reliability and a Total Home DVR with clear picture and 170 HD channels.

Besides that, U-verse service includes access to the entire national AT&T Wi-Fi Hot Spot network not only at home but also on-the-go, without any additional charges.
Please try to contact ATT Universe Customer Service directly prior to posting any complaints on this site.

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ATT Universe Complaints & Reviews

ATT Universe Reviews

Anonymous
ATT Universe - Generic consumer
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Dear ATT. I received a bill today, even though I NEVER HAD service even installed. I refuse to pay ANY PORTION of this bill. If you do not remove ALL CHARGES and completely remove ...

#317591
May 10, 2012
17

Anonymous
ATT Universe - ATT San Diego bites
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

We switched to ATT two weeks ago and they really stink. Our services (phone, internet and cable) have been down twice in the two weeks. And by down I mean nothing works. I calle...

#316248
May 03, 2012
24

Anonymous
ATT Universe - They make it sound soooooo good
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

I wanted to send you *** *** & e-mail telling you you earned this opinion for sending me a letter to my address telling me to try U-VERSE its great blah blah blah. and it's not...

#316014
May 02, 2012
43

Buzzard
ATT Universe - Very poor technical support from AT&T Uverse
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

My email via AT&T U-verse worked fine for several years, but for the past 2 months I have had no end of troubles receiving it via Outlook 2010. AFTER PAYING A TECH SERVICE FEE AND ...

#315361
Apr 28, 2012
62

SimplyDa...
ATT Universe - At&t approved again n again that they do not take care of military family
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Attempted to contact at&t regarding the refund deposit that they owe us for over 1600 dollars, customer service agent stated to me that it is not 18 piece problem that we did not r...

#311401
Apr 11, 2012
113

Anonymous
ATT Universe - ATT-what a waste of time
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Currently a wireless AT&T customer. I tried to sign up for Internet in my home on line to get the deal they advertised for $24.95 per month for 12 months. Spent at least a couple...

#308410
Mar 28, 2012
161

Anonymous
ATT Universe - Five years of substandard service and lies
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

We signed on with ATT Uverse and internet 5 years ago with a few problems at the time of installation. A. Our TV was pixelating and with 5 yes 5 managers at my home it was some typ...

#307749
Mar 26, 2012
85

Annelass...
ATT Universe - Lied to and charged $330.00
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

I am writing to file a formal complaint against AT&T and to demand the removal of the $330.00 installation charge on my February 2012 bill. BAN 101958459I called AT&T to h...

#306881
Mar 22, 2012
179

Anonymous
ATT Universe - Had DSL forced to take U verse.
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

When we switched our home phone to a cell phone (different company) my DSL from AT&T was stopped by them. I called, got switched to four different people and they would not reinsta...

#305891
Mar 19, 2012
179

Fizzy
ATT Universe - ATT does it again to me
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Thirty years ago ATT burned me for $130 dollars when I returned some rental equipment and they continued to charge me for a year before I noticed it (wife paid the bills) Over thir...

#304404
Mar 13, 2012
154

Anonymous
ATT Universe - Pricing Out
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Pricing Out the customers ATT's reprising structure effectively (by design) is removing lower level internet/phone customers from their networks. In changing billing so tha...

#300694
Feb 27, 2012
134

Tonywill...
ATT Universe - Att sucks avoide them
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

I bought an 89 dollar bundle . computer didnt work took two weeks to get somebody out to find out there modem was bad thought every thing was good then they billed almost 600 doll...

#297794
Feb 16, 2012
314

Anonymous
ATT Universe - This has been the worst experience!
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

IT's been a mess since day one. The DVR rarely works. It deletes all recorded movies. The services has been out more than on. The service is out now waiting for a tech. Go figu...

#295244
Feb 07, 2012
159

Arobinson
ATT Universe - AT&T Disconnected my service without approval.
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

My name is Angela Robinson - and I have a huge problem with At&t. Last week, on January 27, 2012 I recieved a disconnect notice unless I paid my balance in full. On January 31, 201...

#294889
Feb 06, 2012
192

Lico
ATT Universe - AT&T UVerse Internet
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

In January 2012, I changed services from AT&T DSL to their Uverser service, which they told me would be better. The modem they sent did not work from the first day- first they did...

#294839
Feb 06, 2012
262

Anonymous
ATT Universe - Uverse att
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

On more than one occasion I have been cut off when the customer service representative did not like that I was unhappy about an ATT mixup. I finally got a supervisor after an hour ...

#290258
Jan 19, 2012
206

Anonymous
ATT Universe - ATT Uverse
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

If anybody tries to sell you on ATT U-Verse. Turn around and run as fast as you can. Their Customer Service is no more than tele-marketers. My bill was suppose to be $119.00, fi...

#290241
Jan 19, 2012
225

Nahanh0
ATT Universe - ATT WORST SERVICE EVER
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

After working my way from a $70 to $190 uverse bill in 8 months I finally called to complain. They are charging me for two imaginary receivers. It took me 2 hours on...

#289761
Jan 17, 2012
218

JMo80
ATT Universe - WORST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Switched to AT&T Uverse in Sept. 2011. Lost service between Sept. and December 2011 for extended periods of time. Everytime you call their "24/7" Customer service line, you are hol...

#288377
Jan 11, 2012
260

Anonymous
ATT Universe - Worst customer service in the world award goes to AT&T
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Email address was hacked about 10 days ago. We cannot log in or change password and the system will not accept our DOB, last 4 of SSN, or zip code. Did everything online that the...

#270942
Oct 27, 2011
230

Bigdaddy63
ATT Universe - ATT UVERSE- Terrible Service/Excessive Billing
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Beware- ATT Uverse. Your service will drop frequently. My entire house loses TV, internet, phone all the time. Several techs have been out and each time replace equipment. Your bil...

#269730
Oct 21, 2011
332

Syielding
ATT Universe - AT&T Equipment Return... led to collection
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

In 2009 I returned my Uverse equipment to AT&T through UPS as directed. When we got a bill for the equipment, we called back with the tracking number and were told it was taken car...

#269339
Oct 20, 2011
238

Jshack
ATT Universe - ATT U-verse- not getting the service I am paying for
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

I have been paying for AT&T U-verse high speed internet with a speed (they told me) of 12mbps for almost a year now. I have been getting less that half of that speed. Each time I c...

#268490
Oct 16, 2011
195

Geelheks
ATT Universe - ATT turned me over to credit collection agency for a service they never delivered
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Three months ago I went into an ATT store to rectify something on my Wireless bill. Of course the representative told me he could get me ATT U-verse at twice the speed for half the...

#268127
Oct 14, 2011
397

Anonymous
ATT Universe - ATT uVerse is the Worst!
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Just canceled my uVerse internet/television contract after 3 months. Here's why: 1) install was poorly done. I had nothing but problems (no TV, no internet) the first three wee...

#266642
Oct 07, 2011
259

Anonymous
ATT Universe - ATT will not help Centennial Customer
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Because of ATT buying out Centennial, they force you to purchase their plan and cellphone. I lost my phone and they stated we will not help you until you change over to ATT. I th...

#259412
Sep 02, 2011
165

Anonymous
ATT Universe - ATT customer service horrible still on hold for two hours
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

I ordered a bundle package from attt what aq joke there dimwitted agents still are trying to figure out why i spend my whole day for an appointment with a cable man from, att and t...

#258509
Aug 29, 2011
208

Seekerof...
ATT Universe - AT&T Uverse customer service
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

I have had Internet and Uverse service through AT&T for almost a year now. I moved apartments back in June and had my service transferred. They were supposed to upgrade my package ...

#255782
Aug 16, 2011
204

Anonymous
ATT Universe - Horrible customer service
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

Scheduled apt to install U-verse,they check your address to make sure there is service available before apt.tech came out removed all our direct TV equip.installed u verse & did no...

#248864
Jul 14, 2011
214

Esqwatch
ATT Universe - ATT has lousy policies
5.0 575 Morosgo Dr NE Rm 14f67 AtlantaGA 30324-3300 http://localization.att.com/loc/controller?appid=ecomm<ype=contactus&return-path=http://www.att.co

ATT misapplied my business payment to my home ATT uverse account. As a result, my business phone was disconnected. I had to make an emergency payment. When I asked what happened...

#241001
Jun 02, 2011
168
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